Return and Exchange Policy
At DR HEMP we take great pride in delivering a quality product to you, sourced from remote mountain villages in the Himalayas, delivered right to your doorstep. We wish to make your experience with us as seamless and hassle-free as possible. As we take great lengths of effort to make this possible. As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. If in case you’ve had an incorrect product delivered to you which does not match the item in the order confirmation, or if the product has a genuine manufacturing defect or damaged in transit then we will be happy to exchange your product for a replacement. All items can be exchanged within 3 days upon delivery of products.
If you’ve received a defective product, send us pictures of the damaged item within the span of 48 hours and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to offer you a replacement/refund which will be processed in 2-3 working days (after the product is picked up). The replacement/refund shall be made through online mode.
Orders once placed, cannot be canceled.
To return or exchange a product or report any damages in transit please get in touch with our customer care within 48 hours of delivery at +91 8591499901 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST) or email us at email@example.com with your order number, delivery address and an image of the wrongfully delivered or defective item. Our customer care team will look into the issue and respond to you within 72 working hours. We typically make a reverse pick-up within 3-4 working days. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
For Refunds please note the following –
If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 1-15 working days.
For orders placed via store credit/Gift Vouchers/Promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on www.drhemp.in